Where are you located?
Our head office is in Sydney, Australia and the time zone here is UTC/GMT +10 hours. All prices on the website are in Australian Dollars (AUD), inclusive of GST.
Do I have to sign up for an account to buy from your store?
No, signing up is optional, but we encourage you to sign up if you want to shop with us again or if you want to receive news about products and promotions.
I have a discount code, how do I use it?
If paying by credit card, you will be able to enter your discount code after you've entered your billing details (Step 2 of 2). If you wish to use PayPal, there will be an opportunity to enter the discount code after the PayPal card verification.
What are my payment options?
We accept Visa, Mastercard, and American Express credit cards. You also have the option to pay using your PayPal account.
Can I change or cancel my order?
In most cases, we pack and ship your order immediately so that you can receive it super fast. Once the order has been processed, we are unable to make changes or cancel your order. If you’ve clicked a few wrong buttons and made a mistake, contact us straight away and we’ll try to fix it for you.
Where do you deliver?
We offer worldwide delivery.
Which company do you use for delivery?
We use Australia Post parcel service to send your products.
How long will it take?
For deliveries within Australia, you will have the option to choose Domestic Parcel Post or Domestic Express Post when checking out. Domestic Parcel Post will take 1-4 days depending on where you are in the country, and Express Post will be the following day after dispatch. For more information and to check whether your area is covered by the Express Post network, please visit http://auspost.com.au/parcels-mail/delivery-areas.html. All parcels will be dispatched from Sydney. International deliveries will take 6-10 days depending on where you are located.
Can I track my order?
Yes, you will be emailed a tracking number once your parcel has been dispatched.
How much will delivery cost?
Standard delivery within Australia will be free of charge.
International orders for small packages (up to 500g) will be charged a flat rate of $20.00. Larger packages (over 500g) will be charged a flat rate of $40.00.
RETURNS & EXCHANGES
Do you accept returns and exchanges?
We will accept returns and exchanges within 14 days of purchase, that is, 14 days from when your order has been confirmed by us. Please make sure you try it on before washing the item, and don’t cut the tag off.
Fill out the Returns & Exchanges section of your invoice and send it back to us with your item. Let us know what the reason is (e.g. too big, too small, doesn’t suit me) and as soon as we receive it, we’ll send a new one out to you or process a refund. Just remember, all items returned to us must be in their original condition that you received them in, with tags still attached, including the bag.
Who pays for the postage?
You will be responsible for postage costs for returns and exchanges. If the item is faulty, please keep the receipt and we’ll refund the cost to you once we’ve reviewed your claim.
I’ve received my item and it doesn’t fit quite right, can I exchange it for a different size?
Yes, send us your item following the above instructions and we’ll send you the new size once we’ve received it.
What if the item is faulty?
We will provide a full refund including any additional postage costs for returning the item.